Comments on: Beating domain name registration companies at their own game http://www.rkwinternet.com/domain-names/beating-domain-name-registration-companies-at-their-own-game/ Creating Web Solutions that Work Mon, 06 Oct 2008 20:11:35 +0000 http://wordpress.org/?v=2.6.2 By: Graham Smith http://www.rkwinternet.com/domain-names/beating-domain-name-registration-companies-at-their-own-game/#comment-28 Graham Smith Fri, 23 Dec 2005 10:13:00 +0000 http://www.rkwinternet.com/blog/?p=9#comment-28 Perhaps I might share one of my own experiences? I am trying to renew a domain name which we originally purchased through CIX, who were taken over by Pipex a couple of years ago. I wanted to add the domain name to our account at 123-reg. Unfortunately although CIX and 123-reg are apparently all part of Pipex, I have not had a lot of luck in transferring the name over from a CIX tag to a 123-reg tag. According to the Pipex website at http://www.pipex.net/products/domains/ I needed to call 0900 22 11 123, which cost me 50p a minute to be told I needed to telephone Pipex at 0845 077 2537 who, in turn, told me that Webfusion now handled all Pipex domain name issues and I should telephone 0115 917 0000, selecting option 3 from the menu. There I spoke to an equally obliging gentleman who told me that domain names with a CIX tag are dealt with by the people on 0870 909 8181, yet when I called this last number the person there said they did not deal with CIX domain names and suggested I email domainrequests@pipex.net, which I duly did, setting out the difficulties I was experiencing and asking for help. I received a prompt response, for which I was very grateful. However the response read: "The good news is: I am the person who does the transfers of domains "The bad news is: I can't do transfer unless I have a filled in Domain Name transfer form in front of me. "Please can you email customer-relations@pipex.net for a form and return it to them? they'll then forward it to me and I'll get it processed asap." [*FX* sound of hair being torn out] Aghh!!! Perhaps I might share one of my own experiences?

I am trying to renew a domain name which we originally purchased through CIX, who were taken over by Pipex a couple of years ago.

I wanted to add the domain name to our account at 123-reg. Unfortunately although CIX and 123-reg are apparently all part of Pipex, I have not had a lot of luck in transferring the name over from a CIX tag to a 123-reg tag.

According to the Pipex website at http://www.pipex.net/products/domains/ I needed to call 0900 22 11 123, which cost me 50p a minute to be told I needed to telephone Pipex at 0845 077 2537 who, in turn, told me that Webfusion now handled all Pipex domain name issues and I should telephone 0115 917 0000, selecting option 3 from the menu. There I spoke to an equally obliging gentleman who told me that domain names with a CIX tag are dealt with by the people on 0870 909 8181, yet when I called this last number the person there said they did not deal with CIX domain names and suggested I email domainrequests@pipex.net, which I duly did, setting out the difficulties I was experiencing and asking for help.

I received a prompt response, for which I was very grateful. However the response read:

“The good news is: I am the person who does the transfers of domains

“The bad news is: I can’t do transfer unless I have a filled in Domain Name transfer form in front of me.

“Please can you email customer-relations@pipex.net for a form and return it to them? they’ll then forward it to me and I’ll get it processed asap.”

[*FX* sound of hair being torn out]
Aghh!!!

]]> By: Richard Williams http://www.rkwinternet.com/domain-names/beating-domain-name-registration-companies-at-their-own-game/#comment-27 Richard Williams Wed, 29 Jun 2005 17:49:00 +0000 http://www.rkwinternet.com/blog/?p=9#comment-27 Tis True, John, but using Nominet should be a last resort where the domain registration agent is proving unco-operative. Tis True, John, but using Nominet should be a last resort where the domain registration agent is proving unco-operative.

]]> By: John Kirk http://www.rkwinternet.com/domain-names/beating-domain-name-registration-companies-at-their-own-game/#comment-26 John Kirk Fri, 17 Jun 2005 15:39:00 +0000 http://www.rkwinternet.com/blog/?p=9#comment-26 Hi Richard Good move using nominet to sidestep the domain management process for .co.uk domains. In the case of the hosting company concerned, your readers might like to know that they use joker.com as their registrar for TLDs. Going direct to joker also eases the pain of domain transfer & they are a "breeze" to deal with. They don't make a transfer charge either, unlike Nominet. John Kirk www.johnkirk.net Hi Richard

Good move using nominet to sidestep the domain management process for .co.uk domains.

In the case of the hosting company concerned, your readers might like to know that they use joker.com as their registrar for TLDs. Going direct to joker also eases the pain of domain transfer & they are a “breeze” to deal with. They don’t make a transfer charge either, unlike Nominet.

John Kirk
http://www.johnkirk.net

]]>