I have removed the alphanumeric representation of the image for readability purposes.

It’s such a shame this doesn’t work. OK, so next I’ll try using the mobile to blog from Flickr to my blog…

When IOMART bought them we were migrated onto their platform and I had loads of problems renewing and controlling services. The website was impossible to use and the support channels were ignored.

They really made a mess of the transition and locked people in by jacking up the exit charges. That is a disgraceful business tactic.

Since then, the service centre has improved but my details are still wrong on their web system and it’s still really difficult to understand use.

I still have my old domains with them due to the exit charges, but I will never buy any new services from them again.

People have long memories and the shocking treatment that they gave me as a customer during the Easyspace buyout I will never forget. It’s the same corporate team in place, so they know what they did back then.

For info, their shares (IOM.L on Yahoo Finance) continue to fall from a high of 150p in 2005 to under 50p today (Dec 2007).

It is so obvious that Iomart/easyspace are a completely in

I was ‘hard sold’ their services over the telephone, they promised services which they NEVER DELIVERED. I wrote to cancel in Dec 2004, in March 2005 they wrote asking for money, so I wrote again with copy letters. Then in July 2006, they rang demanding money, so I sent them a letter again. Now in November 2007 they rang (via their accomplices Blacks Debt Collectors) aggressively demanding money. Surely their repetitive behaviour shows indication of fraud or malpractice?

PEOPLE, LETS BAND TOGETHER AND PUT FORWARD A VICTOMS GROUP LAW SUITE AGAINST THIS COMPANY to expose and put a stop to thier disgraceful behaviour once and for all!

Sign the petition now!(http://www.PetitionOnline.com/iomart/)

Apologies for not responding sooner - haven’t checked in on the entry for a little while! (Can I get notifications from your blog? Not sure, don’t see an option :( )

We reduced our transfer out charge considerably, almost 2 years ago, to £15. We feel it is more appropriate to the current market and in line with other competitors who levy similar fee’s (not to mention the registries!).

As Richard has edited, Registrant Charges are generally speaking outwith our control.

Claire’s response is particularly vitriolic and I’m really not sure anything I do/say could change your mind about us … however!

In recent years we have introduced telephone support, email support, live chat and improved our handling of fax/letter correspondance. We now handle every single enquiry received by us within 24 hours - issues which extend beyond that are kept updated so that the customer knows exactly whats happening with each case.

We have improved our Support section for customers, consolidating their Tickets, FAQs, System Status (which is updated 24 hours a day by our technicians if problems arise), Opening Hours & Contact numbers. It sounds like a simple thing - but for Easyspace customers of 5/6 years they have really appreciated the improvements we are implementing. We are now in a position where we receive consistent and regular praise for the services which we are providing and the way in which we are delivering them to customers.

Remember this is a customer base who simply didnt have telephone support before iomart purchased Easyspace - can you imagine?

We’ve tried where possible to incorporate every feature going into our standard prices for hosting - unlike some of our competitors (and predecessors) who charge(d) for each and every individual upgrade/addon.

To underpin that commitment to our customers - theres our five NEW UK Data Centres which facilitate our growth tremendously and your truly looking at a company who is looking ahead and planning to make sure our customers receive the best, most reliable service possible.

I am in no way saying we are perfect - what company is? However we have a very strong commitment to each and every one of our customers. We are here for them 24×7x365 in some capacity. Mistakes happen too, when those occur we learn from them and improve - just take a look at our control panel now and compare it with 3/4 years ago - light years worth of improvement.

I hope this goes at least some way to alleviating any concerns regarding our service in general - we’re always listening and to quote directly from a customer who sent this feedback just this morning (I can send you the email if you like?) …

“I have found Easy Space to be great all round!
Great service, great people to deal with, Excellent customer care/ customer service, real people at the end of the phone each time… I’d recommend Easy Space to all my friends and colleagues.”

Can’t say it better than that.

Kind Regards,
Johnathan Williamson
Customer Support Manager
Easyspace Ltd.
http://www.easyspace.com
johnathan@easyspace.com

Glad to hear you’re going back to Wordpress, I love it and recommend it to all my clients.

It’s so versatile, the functionality is awesome and there’s a large and active developer community.

If an end user can’t fix something or install one of the hundreds of plugins any developer should be able to help out, and because the plugins are usually so easy to install it should never cost an arm and a leg.

The issue can be that end users don’t know how to get the best out of Wordpress, so they’re missing out on a whole bunch of brilliant marketing tools that can be installed or implemented from the existing functionality.

I’ve seen some quite well-known Internet experts who are missing out, from a marketing viewpoint, when it comes to their Wordpress installations.

But that’s another training course or e-book that needs writing. :)

Looking forward to your new Wordpress blog, Sharan.

And, yes, I’ve certainly found what “goes around comes around”. Good or bad.

But the nice thing about helping others is that they often like to return the favour - it doesn’t even have to be requested!

I call it forward thinking.